It is the aim of CSAL to resolve all grievances promptly and effectively. Such disputes can be related to teaching or support services. If feasible, all disputes should be resolved informally between the program department and the student first. If the dispute can’t be resolved amicably, the following procedure exists for dealing with issues:

Student contacts Joanna Cieslak, International Recruitment Assistant Manager, at jcieslak@csal.com.sg and fills in the ‘Grievance Appeal Form’ available at the office. Student will be kept informed about the on-going process. The issue should be resolved within the next 2 working days.

Student hotline: 6345 1573

Student Services Fax: 6345 4057

If Joanna Cieslak is unable to resolve the issue to the student’s satisfaction, the student may raise it with Brian Tucker, Associate Dean, who should provide the final resolution and decision within 21 days.

In the event that the student and CSAL are unable to resolve a dispute amicably, either party can refer the dispute to CASE Mediation Centre for mediation. For more information please refer to CASE web site at www.case.org.sg .

Download the Student Feedback and Grievance Form